WARRANTY POLICY

Indomop is a consumer brand operated by Indohaven. This Warranty Policy explains the limited warranty provided by Indohaven for eligible products sold under the Indomop brand. The warranty provides customers with support in the event of a genuine manufacturing defect or other covered product failure occurring during the applicable warranty period.

1. Warranty Period

Unless a different period is expressly stated on the relevant product page, invoice, warranty card or product documentation, an eligible Indomop product carries a 1 YEAR (12 MONTHS) warranty from the date of delivery or purchase, as applicable.

2. What Does the Warranty Cover?

Subject to this Policy, the warranty may cover genuine manufacturing defects or failures arising from defects in materials or workmanship under normal and intended use. Potentially covered issues include:

• Manufacturing defects;
• Defective components;
• Product failure attributable to manufacturing;
• Structural defects attributable to manufacturing; or
• Other defects specifically covered by the product's warranty description.

Indohaven will determine whether a reported issue falls within the warranty after reasonable inspection or verification.

3. What Is Not Covered?

Unless expressly stated otherwise, the warranty does not cover damage or failure caused by:

• Accidental damage, drops, impact or crushing;
• Excessive force, improper handling, misuse or abuse;
• Use contrary to product instructions;
• Unauthorised modification or alteration;
• Repairs performed by unauthorised persons;
• Damage caused by third-party accessories or equipment;
• Normal wear and tear;
• Cosmetic deterioration that does not affect functionality;
• Scratches, dents or surface marks caused after delivery;
• Water, moisture or liquid damage where the product is not expressly designed for such exposure;
• Fire, electrical surge or other external causes;
• Commercial or industrial use where the product is intended for personal/household use;
• Damage caused during transportation after the customer has taken possession of the product;
• Acts of nature or other circumstances beyond reasonable control.

4. Warranty Does Not Extend the Return Period

The warranty is separate from the Indomop 7-day return/replacement policy. After the return period expires, a genuine covered product defect may instead be handled under this Warranty Policy, provided the product remains within its 1-year warranty period.

5. Warranty Remedy

Where Indohaven determines that a product has a genuine defect covered by the warranty, Indohaven may, at its reasonable discretion and subject to applicable law:

• Repair the product;
• Replace the defective component;
• Replace the product with the same or an equivalent product; or
• Provide another appropriate remedy permitted under applicable law.

A replacement product may be new, refurbished or equivalent in functionality where legally permitted and reasonably appropriate.

6. Refund Under Warranty

Warranty claims are primarily intended to be resolved through repair or replacement. A refund may be considered where repair is not reasonably possible, a suitable replacement is unavailable, or Indohaven expressly approves a refund. A warranty claim does not automatically entitle the customer to a refund.

7. Warranty Claim Process

To submit a warranty claim, contact Indohaven through the customer support details below. The customer may be required to provide:

• Order number and Invoice or proof of purchase;
• Customer name and contact details;
• Product photographs and video demonstrating the reported problem;
• Photographs of product labels, serial numbers, or identification marks;
• Description of the problem.

8. Verification and Inspection

All warranty claims may be subject to verification. Indohaven may inspect the product physically or remotely to determine authenticity, defect coverage, and whether the claim appears genuine. Submission of a warranty claim does not guarantee approval.

9. Authenticity and Product Identification

Warranty service applies only to genuine Indomop products purchased through Indomop or an authorised sales channel. Removing, altering, obscuring or tampering with product identification information may affect warranty eligibility.

10. Shipping and Warranty Service

Where Indohaven determines that a warranty claim is covered, Indohaven may arrange or reimburse applicable shipping or transportation of the product for warranty service. Where a claim is found to be outside warranty coverage, the customer may be responsible for applicable transportation or inspection costs.

11. No Cash Compensation for Inconvenience

Unless required by applicable law or expressly approved by Indohaven, the warranty does not provide separate compensation for inconvenience, loss of time, loss of use or other indirect commercial or economic losses.

12. Warranty After Replacement

Where a product is replaced under warranty, the warranty period will generally continue from the original purchase/delivery date unless applicable law provides otherwise. A replacement does not automatically restart a completely new warranty period.

13. Statutory Consumer Rights

This Warranty Policy provides Indohaven's standard commercial warranty terms. It does not remove, reduce or exclude any consumer rights, guarantees, warranties, remedies or protections that cannot legally be excluded under applicable Indian law.

14. Contact Us

For faster warranty assistance, customers should include their order number and a brief description of the issue when contacting support.