RETURN & REFUND

At Indohaven, we want every customer to receive a reliable, useful and properly packaged INDOMOP product. We therefore provide a simple 7-day return/replacement window for eligible products, subject to the terms and conditions below. By purchasing from Indohaven, you acknowledge and agree to this Return, Replacement & Refund Policy.

1. 7-Day Return Window

Customers may raise a return or replacement request within 7 calendar days from the date of delivery. The request must be submitted within this period. Requests submitted after the 7-day period may not be accepted, except where required under applicable law or where Indohaven expressly agrees otherwise. The applicable return eligibility for a particular product may also be displayed on the relevant product page.

2. When Is a Return or Replacement Accepted?

A. Product damaged during delivery

If the product is received damaged, broken or materially damaged during transportation, the customer should contact Indohaven as soon as reasonably possible and preferably within 48 hours of delivery. Customers may be required to provide photographs of the product, outer packaging, shipping label, and a video or other evidence where reasonably requested.

B. Manufacturing or product defect

If the product has a genuine manufacturing defect or breaks during normal intended use within the applicable return period, Indohaven may, after verification, provide a replacement or refund where replacement is not reasonably possible. A defect caused by misuse, excessive force, improper handling, modification, alteration or use contrary to the product's intended purpose may not qualify.

C. Wrong product delivered

If Indohaven sends a product materially different from the product ordered, the customer may request a return or replacement within the 7-day return window.

D. Missing components or accessories

If an item is delivered with a missing component or accessory, Indohaven may send the missing component, replace the product, or issue an appropriate refund, depending on the circumstances.

3. Change of Mind / Unwanted Product Returns

Indohaven may accept a return where the customer simply changes their mind, provided the product is unused, undamaged and in saleable condition, subject to product eligibility and applicable law. Certain products may be excluded from change-of-mind returns for hygiene, safety, resale or logistical reasons. Any such exclusion will be communicated on the relevant product page or at checkout where applicable.

4. Condition Required for Return

For an eligible return, the customer should return the product in the same condition in which it was delivered, with original packaging where reasonably possible, all accessories, parts and components, without unauthorised modifications or deliberate damage, and with order/invoice details where reasonably required. Indohaven may inspect the returned product before approving a refund or replacement. The product may be rejected if it is materially different from the item supplied by Indohaven or if there is evidence of intentional damage, misuse, tampering or fraudulent activity.

5. Product Verification & Return Fraud Prevention

Returned products may be subject to verification. Depending on the product, Indohaven may verify model, photographs, dimensions or identifying characteristics, packaging, order number, batch/serial information where applicable, accessories and product condition. Customers should not send a different, counterfeit, used or substituted product in place of the product purchased from Indohaven.

Incorrect or Substituted Returns: If Indohaven receives a product materially different from the product supplied, or an item that appears to have been substituted, deliberately damaged or otherwise returned dishonestly, Indohaven may:

1. Reject the return or refund request;
2. Place the refund on hold while the matter is investigated;
3. Request additional information or evidence;
4. Retain relevant evidence, including photographs, videos, packaging information and transaction records;
5. Report suspected fraud or unlawful conduct to appropriate authorities where considered necessary; and/or
6. Pursue appropriate civil or criminal remedies available under applicable law.

Nothing in this section limits statutory consumer rights or any legal remedy available to Indohaven.

6. Evidence and Verification

For certain return requests, Indohaven may request reasonable evidence before approving a return, replacement or refund. This may include photographs, videos, packaging information, delivery records, order details or other relevant information.

7. Refund Eligibility

A refund will generally be considered where the product is confirmed to have been damaged before or during delivery, has a verified manufacturing defect, the wrong product was delivered, a replacement is unavailable or impractical, or a return is otherwise approved by Indohaven under this policy.

8. Refund Processing

Where a refund is approved, Indohaven will initiate the refund using the applicable payment method or another legally permissible method. The time taken for the amount to appear in the customer's bank account, card, UPI account or other payment instrument may depend upon the payment gateway, bank or financial institution.

9. Return Shipping

Where the return is due to a verified defective product, delivery damage, wrong product, or another issue attributable to Indohaven, Indohaven may arrange or bear applicable return shipping costs, subject to verification. Where a return is requested for customer preference, change of mind or another reason not attributable to Indohaven, the customer may be responsible for applicable return shipping costs where permitted by law and communicated before processing.

10. Return Pickup

Where Indohaven or its logistics partner provides a return pickup, the product may be inspected at pickup or after it reaches the designated return facility. A pickup request does not automatically constitute approval of a refund.

11. One Product, One Approved Return

Indohaven may restrict repeated return, replacement or refund requests relating to the same product/order where circumstances indicate misuse of the return facility or where the applicable remedy has already been provided. This does not affect rights that cannot lawfully be excluded.

12. Orders Cancelled Before Dispatch

Customers may request cancellation before dispatch, subject to order status and applicable operational conditions. If an eligible prepaid order is successfully cancelled before dispatch, the applicable amount will be refunded through the relevant payment mechanism. Once an order has been dispatched, cancellation may no longer be possible and the customer may instead need to follow the applicable return procedure.

13. Incorrect Information or Fraudulent Claims

Indohaven reserves the right to investigate return and refund requests where there are reasonable indications of false damage claims, repeated abusive returns, product substitution, deliberate product damage, false statements, manipulated evidence, unauthorised use of another person's order information, or other suspected fraudulent or unlawful conduct. Where fraud or unlawful conduct is reasonably suspected, Indohaven may take appropriate action in accordance with applicable law.

14. Statutory Rights

This policy explains Indohaven's standard return, replacement and refund process. It does not limit or exclude consumer rights, remedies or protections that cannot legally be waived under applicable Indian law. Where applicable law provides a consumer with a right or remedy that differs from this policy, applicable law will prevail.

15. Policy Changes

Indohaven may update this policy from time to time to reflect changes in products, business practices, technology or applicable law. The latest version published on the Indohaven website will apply to orders placed after the effective date of the updated policy.