PRIVACY POLICY

At Indohaven, we respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, contacting customer support or otherwise interacting with our services. This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, how we protect it and the choices available to you.

1. Information We Collect

Depending on how you interact with Indohaven, we may collect your full name, mobile number, email address, billing address, shipping/delivery address, order details, payment-related information, customer support communications, product reviews and feedback, information provided while requesting a return/replacement/refund, and other information voluntarily provided to us.

2. Payment Information

Payments may be processed through third-party payment gateways or financial service providers. Depending on the payment method, payment providers may process information required to complete and verify the transaction. Indohaven may receive transaction-related information such as payment status, transaction/reference ID, payment method and amount paid. Indohaven does not intentionally request or store your complete payment-card PIN, CVV or banking password.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as IP address, browser type, device type, operating system, approximate location derived from technical information, pages visited, time spent on pages, referring website, website interactions, cookies and similar technologies, and technical information required for security and website operation.

4. How We Use Your Information

We may use personal information for lawful and legitimate business purposes, including:

• Order Processing: Processing and confirming orders, delivering products, providing order updates, processing payments, generating invoices, handling cancellations/returns/replacements/refunds, and providing customer support.
• Customer Service: Responding to enquiries, complaints, support requests and product-related questions.
• Website Improvement: Understanding website use and improving website functionality, product selection, customer experience, performance and marketing effectiveness.
• Security and Fraud Prevention: Detecting suspicious transactions, preventing fraudulent orders, investigating abusive return/refund claims, protecting our website and systems, maintaining transaction records and protecting customers and Indohaven from unlawful activity.
• Marketing: Where permitted by applicable law and where required, we may use contact information to send promotional offers, product updates, new product announcements, discounts and other information relating to Indohaven. You may opt out of promotional communications where applicable.

5. Cookies and Similar Technologies

Indohaven may use cookies, pixels, tags and similar technologies to keep the website functioning, remember preferences, understand website usage, improve performance, measure advertising performance and provide relevant marketing where permitted. You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

6. Sharing of Personal Information

Indohaven does not sell your personal information as a standalone product. We may share necessary information with trusted third parties where required to provide our services or comply with law.

• Logistics and Delivery Partners: We may provide necessary information such as name, delivery address, mobile number and order details for delivery, pickup and return services.
• Payment Providers: Payment-related information may be processed by payment gateways, banks and other authorised payment service providers.
• Technology and Service Providers: We may use third-party providers for website hosting, e-commerce infrastructure, analytics, customer support, communication, cloud storage, marketing, security and other business functions.
• Legal and Regulatory Authorities: We may disclose information where reasonably necessary to comply with applicable law, respond to lawful government requests, protect legal rights, investigate suspected fraud, prevent illegal activity, protect safety, or establish/exercise/defend legal claims.

7. Data Security

Indohaven takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should protect their passwords, OTPs and account information and should never share sensitive authentication information with another person.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including completing transactions, providing customer service, handling returns/refunds, maintaining business and financial records, complying with legal and regulatory obligations, resolving disputes and preventing fraud or misuse. When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law. Certain records may need to be retained for longer periods where required by law.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to obtain information about personal data processed by us, request correction or updating of inaccurate information, request deletion/erasure where legally applicable, withdraw consent where processing is based on consent, and exercise other rights available under applicable data-protection law. Requests may be submitted using the contact information below.

10. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent, subject to applicable law and any consequences that may necessarily follow from such withdrawal. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

11. Promotional Communications

You may receive transactional communications relating to orders, deliveries, payments, returns, refunds, customer support and account/security matters. These communications are necessary to provide requested services and may continue even if you opt out of promotional communications. You may opt out of marketing communications using the unsubscribe mechanism provided or by contacting us.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms or other services. Indohaven is not responsible for the privacy practices of independent third parties. Customers should review third-party privacy policies before providing personal information to them.

13. Children's Data

Indohaven's website and products are intended for general consumers and are not specifically directed at children. We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent. If you believe personal information relating to a child has been provided improperly, please contact us.

14. Data Breach

If a personal-data breach occurs that requires notification under applicable law, Indohaven will take the steps required by applicable legal and regulatory requirements. This may include investigating the incident, containing and mitigating the breach and providing notifications where legally required.

15. International or Third-Party Data Processing

Some service providers used by Indohaven may process information through infrastructure located in jurisdictions outside India. Where personal information is processed outside India, Indohaven will take such measures as are required under applicable Indian law and applicable contractual or technical safeguards.

16. Changes to This Privacy Policy

Indohaven may update this Privacy Policy from time to time to reflect changes in our business, technology, services, applicable law or regulatory requirements. The updated policy will be published on this page.

17. Contact Us

Indohaven
Legal Entity: ARTHAX TRADING LLP
GST: 09ACNFA0489N1ZP
Email: support@indohaven.in
Phone: +91 9250006576
Address: ARTHAX TRADING LLP, Dholapur 221311, Varanasi, Uttar Pradesh, India