TERMS & CONDITIONS

These Terms & Conditions govern access to and use of the Indohaven website and purchases made through it.

1. About Indohaven

Indohaven operates an online retail website through which customers may browse and purchase INDOMOP products offered by Indohaven. These Terms & Conditions govern access to and use of the website and purchases made through it.

2. Acceptance of Terms

By accessing the website, placing an order, or otherwise using our services, you agree to these Terms & Conditions, subject to applicable laws of India. If you do not agree, please do not use the website.

3. Product Information

We make reasonable efforts to keep product descriptions, photographs, specifications and prices accurate. Minor variations in colour, appearance, packaging or presentation may occur due to manufacturing variations, photography, display settings or packaging updates. Such variations do not necessarily mean the product is defective or materially different.

4. Pricing and Taxes

Prices displayed on the website may change from time to time. The price applicable to an order will generally be the price displayed when the order is successfully placed, subject to correction of genuine pricing, technical or typographical errors. Applicable taxes and compulsory charges will be disclosed as required.

5. Promotions and Discounts

Indohaven may offer discounts, coupons, bundles or limited-time promotions. Each offer may have its own eligibility, validity and product conditions. Promotional offers may be modified or withdrawn where reasonably necessary, subject to applicable law and orders already accepted.

6. Orders and Acceptance

Placing an order constitutes an offer to purchase. An order may be subject to verification and acceptance. In exceptional circumstances, including product unavailability, genuine pricing or technical errors, suspected fraud, inaccurate information or delivery restrictions, an order may need to be cancelled. If an accepted prepaid order is cancelled by Indohaven, any applicable refund will be processed through the appropriate payment method.

7. Customer Information

Customers are responsible for providing accurate name, mobile number, email address, billing information, shipping address, PIN code and other information required to fulfil an order. Indohaven is not responsible for delays or delivery failures caused by inaccurate or incomplete information supplied by the customer.

8. Payment

Payment methods may include UPI, cards, net banking, wallets, Cash on Delivery and other methods made available at checkout. Payments may be processed through third-party payment providers and are subject to their applicable terms and security procedures.

9. Cash on Delivery

COD availability may depend on PIN code, order value, courier serviceability and other operational factors. Indohaven may verify COD orders. Repeated refusal or non-acceptance of COD orders may result in reasonable restrictions on future COD availability, where permitted by law.

10. Returns and Refunds

Returns and refunds are governed by the separate Indohaven Return & Refund Policy. Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.

11. Shipping and Delivery

Shipping and delivery are governed by the separate Indohaven Shipping & Delivery Policy. Delivery estimates are indicative and may be affected by circumstances beyond Indohaven's reasonable control, including weather, transportation disruption, courier delays, public holidays, festivals, government restrictions and incorrect address information.

12. Website Use

You must not misuse the website or attempt unauthorised access. You must not knowingly introduce malicious code, disrupt website functionality, conduct fraudulent transactions, submit false information, scrape or interfere with the website through unauthorised automated means, or use the website for unlawful purposes.

13. Intellectual Property

Unless otherwise stated, the INDOMOP name, logo, website design, text, photographs, graphics, videos, product content and other materials are owned by or licensed to Indohaven and may be protected by applicable intellectual-property laws. They may not be reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by law.

14. Customer Reviews and User Content

If you submit a review, photograph, video or other content, you represent that you have the right to submit it and that it is not unlawful, misleading or infringing. Subject to applicable law, you grant Indohaven permission to use, reproduce and display such content for legitimate business and marketing purposes. Indohaven may remove fraudulent, abusive, unlawful, irrelevant or otherwise inappropriate content.

15. Third-Party Services

The website may use third-party payment, logistics, hosting, analytics, marketing and customer-support services. Use of those services may also be subject to the relevant third party's terms and privacy practices.

16. Website Availability

We aim to keep the website available and functioning properly, but temporary interruptions may occur because of maintenance, technical failures, hosting or network issues, security incidents, updates or other circumstances beyond our reasonable control.

17. Fraud Prevention

Indohaven may take reasonable measures to detect and prevent fraudulent or suspicious transactions, including verification of customer information, mobile numbers, payment information, delivery addresses and order patterns. Orders may be held for verification or cancelled where reasonably necessary and permitted by law.

18. Privacy

Personal information is handled in accordance with the Indohaven Privacy Policy and applicable data-protection laws. Please review the Privacy Policy for information about collection, use, sharing, security and retention of personal data.

19. Limitation of Liability

To the extent permitted by applicable law, Indohaven will not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control. Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

20. Changes to These Terms

Indohaven may update these Terms from time to time to reflect changes in the website, business, services or applicable law. The updated version will be published on this page.

21. Governing Law

These Terms are governed by the applicable laws of India. Nothing in these Terms is intended to restrict any mandatory rights or remedies available to consumers under applicable law.

22. Contact Us

For questions, complaints or concerns, please contact us through the details provided below.